Exchange & refund policy

Before requesting a refund

If you have a problem after payment, please contact us first so we can help resolve it quickly. You may still use the payment dispute and complaint channels available to you by law; this policy does not limit your statutory rights.

When can you receive a full refund?

• We discontinue the ordered service after you place the order and can no longer fulfill it.
• We cannot deliver your order for any reason.
• You cancel the order and notify us before delivery begins.
• Any other refund right provided by applicable law, including where the service has not been used or benefited from within the statutory period.

When can you receive a partial refund?

If we or our supplier discontinue the service after partial delivery, we refund the value of the undelivered portion, subject to any additional rights under applicable law.

Product warranty

We provide installation, activation, and operating support for the advertised subscription period. If the product does not work and we cannot resolve the issue, contact support so we can assess a remedy or refund in line with your rights.

As described, the product does not add files to the game folder. We test products before release, but cannot guarantee that use will go undetected or that the game publisher will take no action against an account. Use is subject to the game’s rules; the warranty does not automatically cover penalties imposed by the publisher.